Last updated September 30, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.
RETURNSAll paid letters can be returned before they are posted. A refund can be requested anytime, even after the legally required period of 14 days after the purchase.
RETURN PROCESSTo get a refund for your purchase, please send an E-Mail to[email protected]with information about the address to which you wanted to send the letter so that we can identify your letter. Ideally, you include your purchase receipt in the E-Mail.
REFUNDSAfter receiving your E-Mail and checking whether the letter has already been posted, we will process your return. Please allow us at least 7 days to process your return. We will refund you through the payment processor through which you have paid.
EXCEPTIONSIf a letter has been posted already, we unfortunately cannot issue any refunds. However, if we have posted the letter, but you have not received it, we will handle the refund on a per-case basis and still may refund you in full. Please be informed that we cannot control the quality of service of our mail providers like the German Post. A letter might get lost during the delivery and we consider this to be out of our control. However, we want you to be happy with our service and may refund you in full as a courtesy depending on the case.
QUESTIONSIf you have any questions concerning our return policy, please contact us at:[email protected]